Send us your questions about our software
If you have a problem with our software, we will gladly help you. You can post your questions here; we will reply to your e-mail address.
Give as many details as possible
- Include step-by-step instructions how to reproduce your problem.
- Give the exact text of error messages that you receive.
- You can paste screenshots into the editor. Please use this feature; it helps us give you a competent answer more quickly.
- Attach sample documents that demonstrate the problem that you report.
Illustrate your problem with screenshots
Many problems can be explained more easily and precisely with screenshots. To insert a screenshot:
- Press the PrtSc key on your keyboard.
- Switch to the support form here in your browser and press the Ctrl+V key combination.