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Customer support

Send us your questions about our software

If you have a problem with our software, we will gladly help you. You can post your questions here; we will reply to your e-mail address.

Give as many details as possible

  • Include step-by-step instructions how to reproduce your problem.
  • Give the exact text of error messages that you receive.
  • You can paste screenshots into the editor. Please use this feature; it helps us give you a competent answer more quickly.
  • Attach sample documents that demonstrate the problem that you report.

Illustrate your problem with screenshots

Many problems can be explained more easily and precisely with screenshots. To insert a screenshot:

  1. Press the PrtSc key on your keyboard.
  2. Switch to the support form here in your browser and press the Ctrl+V key combination.

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