Controlled folder access

SoftMaker Office cannot save documents on your PC

This page is displayed because your Windows operating system is misconfigured.

You have enabled the feature "Controlled folder access" in Windows, but you have not allowed the SoftMaker Office applications access through it. As a result, Windows prevents SoftMaker Office from saving documents and settings.

As SoftMaker Office cannot function if important folders are blocked, you should disable "Controlled folder access".

Disable "Controlled folder access"

  1. Click on the Windows Start button.
  2. The Start menu will open. Click on the Gear icon on the left to open the settings.
  3. Now click on the Update & Security icon.
  4. In the window that appears, click on Windows Security in the left menu.
  5. A list of options appears in the middle column of the window. Click on Virus & threat protection.
  6. A new window will open. Scroll to its end and click on Manage ransomware protection.
  7. Here, you disable "Controlled folder access" and close the window again.

Alternative: Allow SoftMaker Office access through "Controlled folder access”

Experienced users can also leave "Controlled folder access" enabled and add the individual SoftMaker Office applications to its whitelist. To do so, proceed as follows:

  1. Click on the Windows Start button.
  2. The Start menu will open. Click on the Gear icon on the left to open the settings.
  3. Now click on the Update & Security icon.
  4. In the window that appears, click on Windows Security in the left menu.
  5. A list of options appears in the middle column of the window. Click on Virus & threat protection.
  6. A new window will open. Scroll to its end and click on Manage ransomware protection.
  7. Make sure that "Controlled folder access" is enabled and click on Allow an app through Controlled folder access.
  8. Then click on "Add an allowed app". Select "Recently blocked apps" to allow recently blocked programs, or "Browse all apps" to allow other programs. In the latter case, a file dialog appears. In it, change to the folder c:\Program Files\SoftMaker Office 2021 or c:\Program Files (x86)\SoftMaker Office 2021 and add the following applications:
    • TextMaker.exe
    • PlanMaker.exe
    • Presentations.exe
    • BasicMaker.exe
  9. Then close the window again.