SoftMaker.com

English-Language Support
It is currently Mon May 20, 2013 2:04 pm

All times are UTC + 1 hour




Post new topic Reply to topic  [ 3 posts ] 
Author Message
PostPosted: Wed Jan 21, 2004 3:27 am 
Offline

Joined: Tue Jan 13, 2004 6:59 am
Posts: 38
Greetings.

Because of the apparent quality of TextMaker, and the clear quality of its support forum, I took the plunge and purchased the TM for Windows/Linux combo CDROM. With regard to the purchase process, I thought I'd mention a few problems/suggestions. I hope you don't think me too impertinent.

1) I received an email which allowed me to download a copy of TM even before my CDROM arrived; thanks! Unfortunately, the downloaded copy of TM was "Rev 392", and not 394 (which is the latest revision for Windoze). Admittedly, the version of TM is a lot less out-of-date than the trial version of TM, but it would have been nice if both versions were current. (While I do, not everyone has broadband Internet access, or the wit to verify that their brand new copy of TM is actually new.)

2) I purchased the CDROM copy of TM so that I could have an archival version of TM. It would be comforting to think that the CDROM included either the latest version of TM or TM & the latest "Service Pack".

3) I was disheartened to discover that the latest service pack for the Linux version of TM is unavailable from your web site. Since you are having some problems providing up-to-date versions of your product, couldn't you make it possible for astute users <g> to update your software themselves. (BTW, if you could tell me how to obtain the latest TM service pack for Linux, I'd appreciate it.)

Good luck and best regards to all!


Cordially,
Richard Kanarek


Top
 Profile  
 
PostPosted: Wed Jan 21, 2004 10:25 am 
Offline

Joined: Fri Nov 21, 2003 3:23 pm
Posts: 3423
Location: Nürnberg, Germany
RKanarek wrote:
1) I received an email which allowed me to download a copy of TM even before my CDROM arrived; thanks! Unfortunately, the downloaded copy of TM was "Rev 392", and not 394 (which is the latest revision for Windoze). Admittedly, the version of TM is a lot less out-of-date than the trial version of TM, but it would have been nice if both versions were current. (While I do, not everyone has broadband Internet access, or the wit to verify that their brand new copy of TM is actually new.)

The version you can download is always the latest revision.

RKanarek wrote:
2) I purchased the CDROM copy of TM so that I could have an archival version of TM. It would be comforting to think that the CDROM included either the latest version of TM or TM & the latest "Service Pack".

The CD-ROM version includes the latest version. There is no need for a service pack because the files on the CD are the latest builds.

RKanarek wrote:
3) I was disheartened to discover that the latest service pack for the Linux version of TM is unavailable from your web site. Since you are having some problems providing up-to-date versions of your product, couldn't you make it possible for astute users <g> to update your software themselves. (BTW, if you could tell me how to obtain the latest TM service pack for Linux, I'd appreciate it.)

We will send the download link via private mail to you.

_________________
Tobias Leißner
SoftMaker Software GmbH



Top
 Profile  
 
PostPosted: Wed Jan 21, 2004 8:10 pm 
Offline
SoftMaker Team
SoftMaker Team

Joined: Fri Nov 21, 2003 4:57 pm
Posts: 2084
Location: Nürnberg, Germany
RKanarek wrote:
Greetings.

Because of the apparent quality of TextMaker, and the clear quality of its support forum, I took the plunge and purchased the TM for Windows/Linux combo CDROM. With regard to the purchase process, I thought I'd mention a few problems/suggestions. I hope you don't think me too impertinent.

1) I received an email which allowed me to download a copy of TM even before my CDROM arrived; thanks! Unfortunately, the downloaded copy of TM was "Rev 392", and not 394 (which is the latest revision for Windoze). Admittedly, the version of TM is a lot less out-of-date than the trial version of TM, but it would have been nice if both versions were current. (While I do, not everyone has broadband Internet access, or the wit to verify that their brand new copy of TM is actually new.)

2) I purchased the CDROM copy of TM so that I could have an archival version of TM. It would be comforting to think that the CDROM included either the latest version of TM or TM & the latest "Service Pack".

3) I was disheartened to discover that the latest service pack for the Linux version of TM is unavailable from your web site. Since you are having some problems providing up-to-date versions of your product, couldn't you make it possible for astute users <g> to update your software themselves. (BTW, if you could tell me how to obtain the latest TM service pack for Linux, I'd appreciate it.)

Good luck and best regards to all!


Cordially,
Richard Kanarek


Some notes...

TextMaker is not always at the same revision level for every operating system because some revisions are made specifically for problems on one operating system. For example, if we find a grave bug in TextMaker for Linux, there is no reason to refresh the Windows, Pocket PC, and Handheld PC versions of TextMaker as well.

However, what you download is always at the latest revision level for the corresponding operating system.

Service packs for Windows are public downloads, for other operating system, you automatically receive e-mails with download instructions as soon as a service pack becomes available.

_________________
Martin Kotulla
SoftMaker Software GmbH


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 3 posts ] 

All times are UTC + 1 hour


Who is online

Users browsing this forum: No registered users and 0 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Group