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 Post subject: Upgrade to version 2010
PostPosted: Sat Apr 16, 2011 9:49 am 
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Joined: Sun May 02, 2010 11:48 am
Posts: 16
I purchased via Paypal the promotional upgrade to V2011 from the 2008 version. I got the following mail from Softmaker

Thank you very much for your order.
Your order tracking number is:
xxxxxx . Please mention this tracking number in all inquiries regarding your order.

However I was sent no registration code & my Paypal account registered no new transaction.
Should I try purchasing again. BTW, I sent a mail to info@softmaker.de about that.

Thanks

Lai Kan


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PostPosted: Sat Apr 16, 2011 12:32 pm 
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SoftMaker Volunteers
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Joined: Fri Dec 05, 2003 10:47 pm
Posts: 428
Location: Solingen, Germany
Probably you got only an automatic confirmation as it is weekend and the sales people will handle your order on monday.


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PostPosted: Sat Apr 16, 2011 1:20 pm 
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Joined: Sun May 02, 2010 11:48 am
Posts: 16
Jossi wrote:
Probably you got only an automatic confirmation as it is weekend and the sales people will handle your order on monday.


What is strange is that when I selected Paypal payment, I did not have to login into my Paypal account by entering my password.

John


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PostPosted: Sun Apr 17, 2011 11:51 am 
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Joined: Fri Dec 05, 2003 10:47 pm
Posts: 428
Location: Solingen, Germany
In this case, something went possibly wrong. I recommend to write an e-mail to sales(at)softmaker.com and ask if your order has been received and processed.


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PostPosted: Sun Apr 17, 2011 7:01 pm 
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Joined: Sun May 02, 2010 11:48 am
Posts: 16
Jossi wrote:
In this case, something went possibly wrong. I recommend to write an e-mail to sales(at)softmaker.com and ask if your order has been received and processed.


Thanks, Softmaker has replied saying that they have got the order, but not the money. There should be a problem with the purchasing system. They asked me to send it manually via Paypal. That's what I did.

The main reason for my interest with Softmaker is the forthcoming SoftMaker Office for Android.

John


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